Help Center
Frequently Asked
Frequently Asked
Questions
Find answers to common questions about our home healthcare services, booking process, insurance coverage, and more.
calendar_today Booking & Appointments
How long does the booking process take?
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Emergency assessments can be completed within 2 hours. For planned home care, we typically conduct a free initial home assessment within 24 hours to match the right caregiver to your specific needs. Once matched, we can often schedule the first visit same-day or next-day.
Can I schedule recurring visits?
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Yes! We offer flexible scheduling options including daily, weekly, or monthly visits. Many of our clients opt for ongoing care plans that provide consistent support while allowing for adjustments based on recovery progress.
What happens if I need to cancel?
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You can cancel or reschedule with at least 4 hours notice without penalty. For cancellations with less notice, a small fee may apply. We're always understanding of emergencies and never penalize genuine urgent situations.
verified_user Insurance & Billing
Do you accept medical insurance?
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Yes, we partner with major insurance providers including Daman (Thiqa), ADNIC, SAICO, AXA, Oman Insurance, and NAS. Our coordinators can help verify your coverage for specific home care services. We also provide detailed invoices for reimbursement claims.
Is there a co-pay or deductible?
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Co-pays and deductibles vary by insurance plan. We'll provide a complete cost estimate before any services begin, including what your insurance will cover and what your out-of-pocket costs may be.
Do you offer payment plans?
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Yes, we offer flexible payment options for long-term care plans. We accept all major credit cards, bank transfers, and can arrange invoicing for corporate clients or insurance reimbursements.
medical_services Our Services
What types of care do you provide?
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We offer four core service categories: Home Nursing (wound care, IV therapy, post-operative care), Physiotherapy (rehabilitation, mobility恢复), Elderly Care (daily living assistance, companionship), and Baby Care (newborn support, lactation guidance).
Do you provide 24/7 emergency care?
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Yes! Our clinical team is available 24/7 for emergency home visits. For urgent situations, call us directly and we'll dispatch a nurse to your location within 2 hours.
Can you help with medication management?
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Absolutely. Our nurses can administer medications, set up pill organizers, monitor for side effects, and coordinate with your physician to ensure optimal medication regimens.
location_on Coverage Areas
Which areas in the UAE do you cover?
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We primarily serve the entire Abu Dhabi Emirate, including Abu Dhabi City, Al Ain, and Al Dhafra. For specialized long-term nursing care, we also extend services to Dubai and Sharjah. Rural areas may have slightly longer response times.
Is there a travel fee for distant locations?
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Within Abu Dhabi city, there are no travel charges. For areas outside the main city, a nominal fuel surcharge may apply. We'll always inform you of any additional costs before confirming your appointment.
group Our Team & Credentials
Are your nurses licensed?
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Yes! All our nurses are DHA/HAAD licensed with extensive experience in acute and home care settings. Our physiotherapists hold specialized certifications, and our care team undergoes continuous training to maintain the highest standards.
Can I request a specific caregiver?
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For ongoing care plans, we'll do our best to match you with your preferred caregiver based on availability and compatibility. Continuity of care is important to us, and we work to build lasting caregiver-patient relationships.
Still have questions?
Our team is here to help. Contact us and we'll get back to you within 24 hours.